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Survey participant charter

About the charter

This charter explains how we will work with you if you, your household, business or other organisation are approached by the Queensland Government Statistician’s Office (QGSO) to participate in one of our surveys. The charter also outlines where you can find information about our surveys and how you can provide feedback in relation to any contact you have with us.

About QGSO

QGSO, located in Queensland Treasury, is Queensland Government’s lead statistical agency, and we provide statistical and demographic research services for government. Through providing accurate and timely statistical data we support better decision making to advance Queensland.

We have legislative authority under the Statistical Returns Act 1896 to collect and publish statistics and maintain high quality sampling frames for conducting official surveys.

Our surveys

QGSO conducts official surveys of Queensland people, households, businesses and other organisations on behalf of Queensland Government agencies. Our surveys produce accurate and timely statistical information for Queensland Government and its agencies to make decisions and to plan, evaluate and improve policies and services.

Our Statistical Collection, Integration and Analysis (SCIA) group within QGSO is responsible for conducting surveys, and operates an ISO–certified quality management system which complies with the requirements of ISO 9001:2015 for survey and research services.

We greatly value your participation in our official surveys.

Our commitment to you, the survey participant

We value the time you take to answer survey questions by:

 We treat you with respect and courtesy by:

 We respect your privacy by:

We communicate with you by:

Our contact details

We value the contribution of our survey participants and continually look for opportunities to improve our relationship with you, and so we welcome your feedback and suggestions on your contact with us. You can also contact us to find out more about current statistical surveys being conducted by QGSO.

You can contact us at:

Queensland Government Statistician's Office

Queensland Treasury

PO Box 15037


Telephone: +61 7 3035 6421 or Toll-free* 1800 068 587

*Note: Calls to the toll-free number from a mobile phone may incur charges

Alternatively, you can lodge feedback about your contact with us via the Queensland Government website Complaints and compliments form.

Survey participant charter 

Release PDF PDF Size
Survey participant charter pdf (199 kB)

Last reviewed 30 May 2019