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Our service charter

About the charter

This charter explains who we are, our services, our service commitment, and how you can provide feedback in relation to any contact you have with us.

About QGSO

QGSO, located in Queensland Treasury, is Queensland Government’s lead statistical agency, and we provide statistical and demographic research services for government. Through providing accurate and timely statistical data we support better decision making to advance Queensland.

We have legislative authority under the Statistical Returns Act 1896 (the Act) to collect and publish statistics and maintain high quality sampling frames for conducting official surveys.

Our services

We provide a broad range of expert services to support national, whole-of-government and agency policies, programs, and service delivery decisions.

We provide a range of statistical products relevant to Queensland, free of charge on our website. This is supported by our online request-a-statistic service. More complex data requests and services are provided on a cost recovery basis.

We provide statistical and demographic research and advice across government including reports, raw data and maps across a range of topics. We also assist government agencies and organisations through:

Our service commitment

We are committed to knowledge sharing and to enabling access to information products and services, and in so doing will individually and collectively uphold Queensland’s public service values.

In providing service to you, in addition to these values we are committed to the highest standards in statistical services, outputs and client relationships, and we will:

Fee-for-service engagements

We provide both ad hoc and long term services to public sector agencies. Such service engagements are at the agreement of both the client and QGSO management – through MOU, project agreement, agreement or contract.

Our people

Our expert capabilities include statistical data management and analysis, survey and mathematical methodologies, project management, report writing, client and stakeholder relationships, and financial management.

Our management team includes:

Your feedback

We take our client service standards seriously and welcome feedback and suggestions on any aspect of our business.

You can contact QGSO at:

Queensland Government Statistician's Office
Queensland Treasury
PO Box 15037
CITY EAST QLD 4002
Telephone: +61 7 3035 6421
Email:   govstat@treasury.qld.gov.au 
Web:    www.qgso.qld.gov.au/about-us/contact-us 

Alternatively, you can lodge feedback about your contact with us via the Queensland Government website Complaints and compliments form.

Release PDF PDF Size
QGSO Service charter pdf (199 kB)

Last reviewed 13 February 2017